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Office chat reviews7/1/2023 We’ll send you a new decision to let you know about this change. This depends on what type of error they find. In some cases, the error changes the original decision. Please review your VA.gov profile to make sure we have your most recent email address.įind out how to update your email address What if the reviewer finds an error? You aren’t required to fill out either survey, but your feedback will help us improve the decision review process. It takes about 3 minutes to answer the questions. You’ll get a second survey about a week after you receive your decision notification letter. If selected, you’ll get a survey about a week after we receive your initial claim. If you’ve filed a request for a Higher-Level Review, we may randomly select you to receive an email with a short, optional survey. If VA schedules exams for you, be sure not to miss them. You don’t need to do anything while you wait, unless VA sends you a letter asking for more information. Veteran Readiness and Employment (VR&E)įind out what happens after you request a decision review ![]() Janesville, WI 53547-5192 National Cemetery Administrationįorm. If you live in AL, AR, IL, IN, KY, LA, MI, MS, MO, OH, TN, or WI If you live in CT, DE, FL, GA, ME, MD, MA, NH, NJ, NY, NC, PA, RI, SC, VT, VA, WV, DC, Puerto Rico, or Canada If you live in AK, AZ, CA, CO, HI, ID, IA, KS, MN, MT, NE, NV, NM, ND, OK, OR, SD, TX, UT, WA, WY, Mexico, Central America, South America, or the Caribbean Prepare to explain any errors in your case. Make sure you have the information you want to talk about with the reviewer ready. Note: You can have only one informal conference for each Higher-Level Review. If you request a Higher-Level Review by mail or in person, you can ask for an informal conference by marking the circle in item 16A on VA Form 20-0996. If you request a Higher-Level Review online, you can ask for an informal conference in step 3 of the online form. If you’d like us to call your representative, fill in their name and phone number. You’ll also need to choose whether you want us to call you or your representative. You’ll need to choose either a morning or afternoon time frame for your call. If you want a call with a higher-level reviewer, you’ll need to choose the informal conference option when you request a Higher-Level Review. If they can’t leave a message or make contact after 2 attempts, they’ll review and decide your case without an informal conference. ![]() If no one answers when the higher-level reviewer calls, they’ll leave a voicemail. They’ll call the phone number that you provided on the Higher-Level Review form.ĭuring the call, you or your representative can identify errors and discuss why you think the decision should change. If you choose to have an informal conference, the reviewer will call to schedule a time to discuss your case with you. What’s an informal conference?Īn informal conference is a call with the higher-level reviewer for your case. This will help us make a decision faster. Instead, you may want to consider submitting a written statement with your application to tell us about the errors you’ve identified. Note: If you ask for an informal conference as part of your Higher-Level Review, it may take us longer to complete. Our goal for completing Higher-Level Reviews is an average of 125 days (4 to 5 months). How long does a Higher-Level Review take?
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